Returns & Exchange Policy
Date Posted:24 January 2018
If you place an order with us, either online or in-store, you are acknowledging that you agree to our Return and Exchange Policy.
The use of ‘we’, ‘us’, and ‘our’ refers to Allingtons Outpost.
Change of Mind Policy
At Allingtons Outpost customer satisfaction is paramount. That is why if you are not 100% satisfied with your purchase we will accept returns or exchanges within 14 days, provided the items are in an unused condition and in their original packaging. All refunds and exchanges are still at the discretion of the store manager.
Returns exceeding 14 days will have the option of an in-store credit only at the discretion of management.
Our ‘Change of Mind’ policy applies to most but not all our products. The products that you are unable to get a refund or exchange include earrings, underwear, handkerchief, socks, gift cards or vouchers. At the discretion of us, this can change depending on the circumstances.
All returns are at the customer’s expense, except for faulty products, or instances where the incorrect product was sent. In these cases, Allingtons will cover the return postage for standard shipping ONLY. If you choose to return your product via express post or courier, or any other method that is not a standard shipping charge, including adding insurance, Allingtons will only return the portion of the return shipping that would be deemed 'regular' postage costs.
All items returned by the customer must be appropriately packaged to ensure the product is returned undamaged and in an “As New” condition.
Please send the item in its original packaging with any accessories that were included in the original purchase. In the case of a refund only, any promotional giveaways earned at the time of transaction must also be returned, unused and undamaged.
To retain the products as-new condition, please refrain from writing, sticky taping on or cutting the item's original packaging and tags. If the original packaging or item is damaged or in a condition not fit for resale, the customer will NOT receive a refund, or may incur a fee for replacement packaging.
Please see below for an example of packaging deemed not fit for resale:
How to return a purchase
All refunds will be made via the same purchase method i.e. cash, credit card. You will be notified once the refund has been processed.
You can return or exchange products in-store by visiting our store during open hours and seeing one of our sales attendants. Our opening hours are Monday to Wednesday and Friday from 9 am to 5:30 pm, Thursday from 9 am to 8 pm, Saturday from 9 am to 5 pm and Sunday from 10 am to 5 pm.
If you paid on credit card, please make sure to bring it with you and ensure the cardholder is present.
Download a Returns form Here.
When posting your exchange or refund, please include a copy of your receipt or invoice making sure the following information is included on the form provided:
- Phone Number
- Email address
- Date of purchase
- Reason for the return
- If the original payment was by credit card, card details will need to accompany the return to process the refund transaction.
- Proof of purchase
Once your returned item is received and deemed appropriate for resale, we will process your exchange/refund.
Please note additional remote area postal charges and optional postage extras are non-refundable.
Allingtons Outpost welcomes your comments regarding this Returns and Exchanges Policy. If you have any questions about this Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: (08) 81821333
PO Box 366,
Salisbury South SA 5106